Entry Date: 05 Sep 2017
Expiry Date: 09 Sep 2017
Main Purpose: Responsible for answering, commenting and replying to helpdesk enquiries. Helpdesk is the first level of support, and response for clients. Helpdesk is relief and assistance for techs and engineers. Ability to identify and organize tickets according to priority and forward tickets to engineers. Assisting with any other administration requirements as required by the organisation.